Remote Support: How Remote Support Keeps Your Home Running
There is nothing more frustrating than a smart home system that stops performing exactly when you need it. At BluRoo, we believe you shouldn't have to wait for a service van to pull into your driveway to get back online. Our remote AV system troubleshooting capabilities allow our specialists to diagnose and resolve issues instantly, ensuring your smart home remote system works seamlessly, without a technician ever stepping foot in your home.
Smart home systems offer benefits that most people don't notice until they need to. Remote system support is one of those features that can save the day. Without stepping foot inside your home or business, we can connect to your system remotely, diagnose a problem, and often fix it. Clients who have smart home systems and remote support would never go back.
Remote support can be an enhancement to any rack-based system, with a little planning. In terms of implementation, it is completely scalable. Whether you have a comprehensive system or are simply curious, we think clients and technology users should understand the basics.
What Does Remote Support Mean for You?
Faster Resolution: Remote system monitoring allows us to diagnose and fix issues within a day, making AV system troubleshooting that much more seamless. Other clients whose systems require onsite service might face longer wait times.
No Disruption to Your Day: You have things to do, even when your system is down. That's why we love being able to fix issues from afar, whether you're at work, dinner, or on vacation.
Proactive Monitoring: We receive notifications when equipment drops offline and offer premium support plans where action is taken within minutes. Sometimes your issues can be fixed before you even know there was a problem.
Secure & Private: Remote access is encrypted and session-based. We're only in when you know about it and are still committed to your safety and privacy.
What Can Actually Be Fixed Remotely?
Remote support is helpful for more than you'd think. Network hiccups, streaming device reboots, lighting scene resets, audio zone issues, security camera connectivity, and control system software updates can all be handled seamlessly. If all this sounds like another language to you, then remote support is even better, because it means you don't have to wait for us to take care of this for you. For true hardware failures, we'll still schedule a visit, but those are a minority of issues we encounter.
Remote Support as Part of a Relationship, Not Just a Repair
Let's get something out in the open: your home doesn't take care of itself. A smart home system is a living, connected environment that benefits from continuous attention and home automation support. It takes more than just that one call when something breaks.
A smart home remote support plan with BluRoo means you have a locked-in relationship with a team of automation specialists at your beck and call. More uptime, more enjoyment.
If you're not sure whether your system is enrolled in remote monitoring, give us a call or shoot us a text. It's one of the simplest ways to get more out of your investment and make sure that the right people are in your corner when you need them.
Questions about your system?
We're always a call, text, or email away:
Curious what's included? Learn more about our Premium Support Plans, Standard, Silver, Gold, and Platinum, and how to maintain your smart home systems.
Let's keep creating Smarter, Safer Spaces.
FAQs
How is remote support different from a regular service call?
A traditional service call means scheduling a visit, waiting for a technician, and setting aside time in your day. Remote support skips all of that. We connect directly to your system, see exactly what's happening, and fix it, often before you've even had to think about it. It's faster, less disruptive, and in most cases, just as effective.
What happens if the problem can't be fixed remotely?
We'll always tell you honestly if something requires an in-person visit. If it does, we've already done the diagnostic work remotely, so when we do come to you, we're not starting from scratch. That means faster visits and fewer billable hours.
Does remote support work if my internet is down?
If your internet is fully down, remote access won't be possible, we need that connection to reach your system. That said, many connectivity issues that look like an internet outage are actually something we can resolve remotely before it gets to that point, which is part of why proactive monitoring matters.
How often is my system being monitored?
Monitoring runs continuously in the background. You don't need to check in or do anything on your end. If something flags, we see it, and even act on it proactively under our Gold and Platinum support plans.
Which systems are eligible for remote support?
BluRoo sets up all new systems and upgrades most takeover systems for remote support. You need to have at least one device that serves as a gateway for our service, allowing us to scan, identify, and label devices in your system. We can add a gateway device if you don't already have one. Many of the components we routinely install are part of our remote management ecosystem, the more you have, the greater our capabilities to solve problems offsite. It's even possible to add components around the house, at each TV location for instance, allowing us to monitor and manage most or all of your home electronics. If you'd like to know what you've got and what is possible, give us a call or send us a text and we'll walk you through it.